Since becoming a new homeowner I have experienced a few joys of home ownership such as a faulty toilet valve and now a leaky ice maker. At the beginning of May I purchased a new GE fridge with an optional ice maker. This was a dealer installed option. I received my fridge on May 26th and it has been working great. This weekend June 12-13 I noticed that I was getting some ice under the ice maker/bin. I found this odd and removed it to monitor the progress. 24 hours later the ice is back. Time for a warranty call.
I called Nebraska Furniture Mart customer service and told the nice lady about my problem. After verifying my account she said that there were no technicians that could come service my ice maker so the only option they had was to replace the entire fridge. I was shocked that they would do this, it seems overly expensive and inefficient but its great, who can argue about an entirely new refrigerator? Ya its an inconvenience but the replacement will be an entirely new unit with a new ice maker. This also seems overly complicated for a unit that is not even a year old. Since they have to order me a fridge I have to wait a week for delivery. I will update the blog when I get the new unit after a few weeks of use. Overall I am impressed with the customer service of NFM and will buy again from them.