Audi Saga Part III

Well I have an update. The car was taken to the doctor yesterday and I must say service is very good when you drive in with the flagship car. It seems the dealer is the only one who actually know what the car is.

He called today and said that the reason the check engine light came on again was the catalytic converters were blocked with carbon. The reason for this was because the car was driven approximately 500 miles with the bad ignition. The dealer said he also suspected that the previous owner or the dealership we bought it from did not always burn premium fuel in the car and this led to the failing of the ignition coils.

Audi is replacing the cat’s which cost $1800 a piece under warranty. He said if the car was not under warranty he would of said it will burn off if you drive it. He also said it is a very long process of replacing them and the mechanic would spend all day or more on this. He also said that the car looks great and is in great shape and should have no more mechanical problem and he hopes not to see it back till it needs its normal service.

Audi Saga Part II

Well last Thursday the car arrived on a flatbed truck from Topeka, KS having been repaired. The issue was the ignition coils. This problem plagued many earlier Audi/VW cars but not the A8L. With only 5 miles on the car sense repair the check engine light came on again. This is a rather concerning issue. The Audi dealer in Omaha does not have time to look at the car till the later part of this week. After talking with him he thinks that it would be very rare to actually have something mechanically wrong with the car. Instead he thinks a wire was not fully pluged in or something jiggled loose. I will keep everyone updated with this situation as it progresses.

Audi Saga Part I

Saturday

Yesterday my dad and I flew from Omaha, NE to Houston, TX and then this morning we picked up my dad’s 2005 A8L with only 22,000 miles on it and started to drive home to Lincoln, NE. Before purchasing the car had been to an Audi Dealer in Houston to be checked over top and bottom. It passed everything beautify. Before getting out of the dealer at purchase, the automatic trunk would not stay latched. This problem was supposed to be fixed before the car was purchased. Once out on the freeway we noticed that the check engine light had came on. We need fuel so we pulled over and got some fuel and made sure the gas cap was on tightly and that the tires were inflated and that the caps under the hood were tight. The light was still on and with 880 miles left to travel, we called Audi roadside assistance. They said that the car needed service and that it was ok to drive it as long as the light stayed solid. This was all with in the first hour of travel time. Skip ahead about 550 miles and several hours of peaceful and uneventful driving the check engine light began to blink. The car lost power and began to run very roughly. As soon as possible, we pulled off the interstate and found a hotel.

Audi Service so far is fantastic. Audi’s 24 hour roadside assistance program is towing the car on flatbed truck to Topeka, KS to the closest Audi dealer tonight at 11pm on a Saturday. The car will not be serviced until Monday. While at service, they will fix the engine and trunk and then they will deliver the car to my doorstep in Lincoln when it’s fixed. They are also paying for a rental car so my dad and I can get back home tomorrow morning. As well as a the hotel for the night.

The tow truck driver was extremely happy to get up out of bed and get payed at least double overtime to drive the A8L to Topeka, KS at 11pm. It was about a 2-3 hour drive. He was glad to help us out.


Therefore, after a long day of driving I can conclude that this car is clearly a piece of classic German engineering. You know this is the case when you’re in a small town in Oklahoma and while your eating supper people look at the car going around back to look what it is or while people are taking a smoke break they trace the cars body lines with their hands. It’s a real head turner. A great looking car works well for the most part. The DVD navigation is fantastic. It guided us through Houston, Dallas, and every other town with 100% accuracy. Now if it only had an engine that worked well.

Sunday

After catching a cab to the airport to pick up the rental car we discovered that the largest available car to rent in Wichita, KS was either a Ford Taurus which my father refused to rent or a Toyota Camry. We chose the Camry. It was fine and got us home. Along the way we had a fantastic Sunday lunch with appetizers, drinks, and dessert all complements of Audi. I will write another post when the cause of the problem is determined.

Here are some other images of the car as of Saturday night.



Newegg Customer Service Experience

Thursday night I got an
email from Newegg
advertising an upcoming
promotion. I looked
through it and found
that they were advertising a portable hard drive for $23.99. As I looked further it
appeared it was a
price error so I got onto their live customer service chat and the
following
occurred. All names have been changed to protect identieis.
 

 

The Problem

Chat Information 
Please wait while we connect you to a Newegg
representative. You are number 24 in the queue.

Chat Information 
Thank you for contacting Newegg. My name is —–. How
may
I assist you today?

LiquidRetro: Hi, I noticed
in the email promotion you just sent out that you have a product that
is miss
linked.
  I
would
like the typed product
for the advertised price on this website
http://promotions.newegg.com/NEemail/promo013007in/Networking/index.html?CMP=EMC-PR-MKT-I-013007&ATT=Networking.

NeweggCSRep: Well can I
have the item number of the one you desire?

LiquidRetro: the item
number is on that promotions page it is WDXMS1600TN

NeweggCSRep: Let me
check into the promo code you provided. One moment please…

LiquidRetro: ok

NeweggCSRep: Yes the
item is indeed $23.99. But the advertised one is for item #
N82E16833130111.
Please add this item to cart and you will see the price of $23.99.

LiquidRetro:No you
misunderstood me.
  I
want the item that
is described the Western Digital Hard drive for 23.99

NeweggCSRep: I see. But
the hard drive you mentioned is currently sold as $140.99.
http://www.newegg.com/Product/Product.asp?Item=N82E16822136060

LiquidRetro: The email I
just received states that item Western Digital Passport 2.5″ External
Hard
Drive Model #: WDXMS1600TN · 160GB, 5400 RPM ·
USB 2.0 Price: $23.99. I would
like this advertisement honored.

NeweggCSRep: There might
be a description error on the webpage you provided. I have already
forwarded
your email to our Product Support department for review. Once we
investigate
this issue we will make any changes necessary to the item description
and/or
photos in order to rectify this situation. Sorry for the inconvenience.

LiquidRetro: You are not
understanding me. I WANT THE HARD DRIVE AS ADVERTISED FOR $23.99

NeweggCSRep: I do
understand you. The advertised item is for item # N82E16833130111.
Please click
http://promotions.newegg.com/NEemail/promo013007in/Networking/index.html?CMP=EMC-PR-MKT-I-013007&ATT=Networking
and add it to cart, the item will then shows item # N82E16833130111.

 

Well, at this point I decided that since I am not
getting the hard drive
for 23.99. 

I
decided to be cocky and see
how far I could go before I got kicked off the chat helpline. 
During this part I was
talking with a friend
and we both came up with what I said

 

The Hit

LiquidRetro: Hey your name
is cute? Are you from Paris?

NeweggCSRep: I am so
sorry \LiquidRetro. I will contact our related dept to correct the
error. Please
always
refers to the price on the item description webpage.
http://www.newegg.com/Product/Product.asp?Item=N82E16822136060

NeweggCSRep: By the way
I am not from Paris.
🙂

LiquidRetro: Oh too bad its
a great city.
  The
women their are so Hot.  Especially
the butt.

NeweggCSRep: Haha…

 

The
Score

NeweggCSRep: Well in
this case I would like to offer you $15.00 credit upon your next order
on item
# N82E16822136060 as an exception for this inconvenience.

NeweggCSRep: Thanks for
your kind reminding.

LiquidRetro: Ok. That will
be sufficient.
  Will
the credit only


be
on the hard drive or can i use it on other newegg purchases?

NeweggCSRep: The credit
will be offer upon your next order on the mentioned hard drive.

NeweggCSRep: You may
simply contact us back with the new order number and I will then remove
$15.00
from your new order.

LiquidRetro: Oh I am not
really interested in purchasing that hard drive at that price.
  Could it possibly
become a general credit?

NeweggCSRep: Ok. Since
you are really a kind guy I would like to offer you $15.00 upon your
next order
on either of the item you desire.

NeweggCSRep: Can I have
your login email address?

LiquidRetro: Myemail@email.Com  Thanks

LiquidRetro: Could you just
credit this product
http://www.newegg.com/Product/Product.asp?Item=N82E16820134215&CMP=EMC-PR-MKT-I-013007&ATT=N82E16820134215

LiquidRetro: I am looking
at purchasing it

NeweggCSRep: Well this
item is $13.99 and is offered free 3Day shipping. If you order right
now I can
remove the item price for you directly from your new order.

LiquidRetro: So it would
them cost me nothing correct?

NeweggCSRep: Yes. I can
wait here for your order number if you do it right now…

LiquidRetro: Your order#
is: xxxxxxxx

NeweggCSRep: Let me take
a look into that. One moment please…

LiquidRetro: no problem
take your time

NeweggCSRep: I have
already removed the item price from this order. It is a free order at
the
moment. You may verify this information online.

LiquidRetro: Ok 
It looks like it is $0.00 Thanks very much

 

Now I decide to be even more cocky because I
already got a free microSD
card out of it.  I
reverted back to the
discussion on the French

LiquidRetro: I appreciate
it very much. I told you The French were good looking. Here is a french
news anchor
that is so HOT! http://www.fresh99.com/news-anchor-melissa-theuriau.htm

NeweggCSRep: You are so
welcome LiquidRetro. 🙂 It is really interesting talking with you.
  I agree with you. The
French is good looking.

LiquidRetro: Thanks you
have been an excellent CS rep. How do you compare to her?

NeweggCSRep: Of course
she is prettier than me…

LiquidRetro: How would I
know. You sound very nice and your very helpful and accommodating

NeweggCSRep: :-))))))))
You know, I am not a confident girl. Anyway thanks for your kind words.

LiquidRetro: Well again
Thanks and you have my email if you ever want to chat
 
😉

NeweggCSRep: Sure. Is
the email your MSN account?

LiquidRetro: no My MSN is MyMSNAccount@Hotmail.Com

NeweggCSRep: :-D. I see.
Will chat with you after work if I have time.

NeweggCSRep: HerMSNAddress@MSN.Com

NeweggCSRep: Yeah..
There are still 16 customers waiting to be served. Have a good night.

LiquidRetro: You too 🙂

NeweggCSRep: Bye LiquidRetro.

 

It all ends well, I get a free 1gb micrSD card, and
she wants to talk
to me afterwork… very strange.  This
goes to show you that being cocky can get you free stuff,  sometimes. 
My advice to anyone who is going to deal with a CS rep is
to act cocky
and if your lucky, and get a chick you might score free stuff!

Note: For those having a Super Bowl Party no T.V. over 55” Allowed

Just a quick word of caution for people planning to have a Super Bowl party Sunday. The way the current United States copywrite laws are written it is illegal to have a TV over 55 inches and show the game.
According to Title 17 Chapter 1 § 110 Limitations on exclusive rights: Exemption of certain performances and displays

(II) if the performance or display is by audiovisual means, any visual portion of the performance or display is communicated by means of a total of not more than 4 audiovisual devices, of which not more than one audiovisual device is located in any 1 room, and no such audiovisual device has a diagonal screen size greater than 55 inches, and any audio portion of the performance or display is communicated by means of a total of not more than 6 loudspeakers, of which not more than 4 loudspeakers are located in any 1 room or adjoining outdoor space;

This law is such a joke especially today with people having new giant TV’s I guess the friend who I helped install a new 71″ Samsung DLP tv is probably going to be breaking this joke of a law.
71

Sources
http://www.law.cornell.edu/uscode/html/uscode17/usc_sec_17_00000110—-000-.html
http://techdirt.com/articles/20070201/140812.shtml

On a side note the blog has been updated to WordPress 2.1

Small Update

I know it has been a long time sense I have last updated the blog.  I have had a lot that has been going on.  It is nice to finally have one semester at UNL done.  Last weekend I had the wonderful opportunity to watch the Nebraska Volleyball team win the National Championship in Omaha.  It was an amazing sight.  I have some photos that I took of the event and I will hopefully post these tomorrow.