Newegg Customer Service Experience

Thursday night I got an
email from Newegg
advertising an upcoming
promotion. I looked
through it and found
that they were advertising a portable hard drive for $23.99. As I looked further it
appeared it was a
price error so I got onto their live customer service chat and the
occurred. All names have been changed to protect identieis.


The Problem

Chat Information 
Please wait while we connect you to a Newegg
representative. You are number 24 in the queue.

Chat Information 
Thank you for contacting Newegg. My name is —–. How
I assist you today?

LiquidRetro: Hi, I noticed
in the email promotion you just sent out that you have a product that
is miss
like the typed product
for the advertised price on this website

NeweggCSRep: Well can I
have the item number of the one you desire?

LiquidRetro: the item
number is on that promotions page it is WDXMS1600TN

NeweggCSRep: Let me
check into the promo code you provided. One moment please…

LiquidRetro: ok

NeweggCSRep: Yes the
item is indeed $23.99. But the advertised one is for item #
Please add this item to cart and you will see the price of $23.99.

LiquidRetro:No you
misunderstood me.
want the item that
is described the Western Digital Hard drive for 23.99

NeweggCSRep: I see. But
the hard drive you mentioned is currently sold as $140.99.

LiquidRetro: The email I
just received states that item Western Digital Passport 2.5″ External
Drive Model #: WDXMS1600TN · 160GB, 5400 RPM ·
USB 2.0 Price: $23.99. I would
like this advertisement honored.

NeweggCSRep: There might
be a description error on the webpage you provided. I have already
your email to our Product Support department for review. Once we
this issue we will make any changes necessary to the item description
photos in order to rectify this situation. Sorry for the inconvenience.

LiquidRetro: You are not
understanding me. I WANT THE HARD DRIVE AS ADVERTISED FOR $23.99

NeweggCSRep: I do
understand you. The advertised item is for item # N82E16833130111.
Please click
and add it to cart, the item will then shows item # N82E16833130111.


Well, at this point I decided that since I am not
getting the hard drive
for 23.99. 

decided to be cocky and see
how far I could go before I got kicked off the chat helpline. 
During this part I was
talking with a friend
and we both came up with what I said


The Hit

LiquidRetro: Hey your name
is cute? Are you from Paris?

NeweggCSRep: I am so
sorry \LiquidRetro. I will contact our related dept to correct the
error. Please
refers to the price on the item description webpage.

NeweggCSRep: By the way
I am not from Paris.

LiquidRetro: Oh too bad its
a great city.
women their are so Hot.  Especially
the butt.

NeweggCSRep: Haha…



NeweggCSRep: Well in
this case I would like to offer you $15.00 credit upon your next order
on item
# N82E16822136060 as an exception for this inconvenience.

NeweggCSRep: Thanks for
your kind reminding.

LiquidRetro: Ok. That will
be sufficient.
the credit only

on the hard drive or can i use it on other newegg purchases?

NeweggCSRep: The credit
will be offer upon your next order on the mentioned hard drive.

NeweggCSRep: You may
simply contact us back with the new order number and I will then remove
from your new order.

LiquidRetro: Oh I am not
really interested in purchasing that hard drive at that price.
  Could it possibly
become a general credit?

NeweggCSRep: Ok. Since
you are really a kind guy I would like to offer you $15.00 upon your
next order
on either of the item you desire.

NeweggCSRep: Can I have
your login email address?

LiquidRetro: Myemail@email.Com  Thanks

LiquidRetro: Could you just
credit this product

LiquidRetro: I am looking
at purchasing it

NeweggCSRep: Well this
item is $13.99 and is offered free 3Day shipping. If you order right
now I can
remove the item price for you directly from your new order.

LiquidRetro: So it would
them cost me nothing correct?

NeweggCSRep: Yes. I can
wait here for your order number if you do it right now…

LiquidRetro: Your order#
is: xxxxxxxx

NeweggCSRep: Let me take
a look into that. One moment please…

LiquidRetro: no problem
take your time

NeweggCSRep: I have
already removed the item price from this order. It is a free order at
moment. You may verify this information online.

LiquidRetro: Ok 
It looks like it is $0.00 Thanks very much


Now I decide to be even more cocky because I
already got a free microSD
card out of it.  I
reverted back to the
discussion on the French

LiquidRetro: I appreciate
it very much. I told you The French were good looking. Here is a french
news anchor
that is so HOT!

NeweggCSRep: You are so
welcome LiquidRetro. 🙂 It is really interesting talking with you.
  I agree with you. The
French is good looking.

LiquidRetro: Thanks you
have been an excellent CS rep. How do you compare to her?

NeweggCSRep: Of course
she is prettier than me…

LiquidRetro: How would I
know. You sound very nice and your very helpful and accommodating

NeweggCSRep: :-))))))))
You know, I am not a confident girl. Anyway thanks for your kind words.

LiquidRetro: Well again
Thanks and you have my email if you ever want to chat

NeweggCSRep: Sure. Is
the email your MSN account?

LiquidRetro: no My MSN is MyMSNAccount@Hotmail.Com

NeweggCSRep: :-D. I see.
Will chat with you after work if I have time.

NeweggCSRep: HerMSNAddress@MSN.Com

NeweggCSRep: Yeah..
There are still 16 customers waiting to be served. Have a good night.

LiquidRetro: You too 🙂

NeweggCSRep: Bye LiquidRetro.


It all ends well, I get a free 1gb micrSD card, and
she wants to talk
to me afterwork… very strange.  This
goes to show you that being cocky can get you free stuff,  sometimes. 
My advice to anyone who is going to deal with a CS rep is
to act cocky
and if your lucky, and get a chick you might score free stuff!

Note: For those having a Super Bowl Party no T.V. over 55” Allowed

Just a quick word of caution for people planning to have a Super Bowl party Sunday. The way the current United States copywrite laws are written it is illegal to have a TV over 55 inches and show the game.
According to Title 17 Chapter 1 § 110 Limitations on exclusive rights: Exemption of certain performances and displays

(II) if the performance or display is by audiovisual means, any visual portion of the performance or display is communicated by means of a total of not more than 4 audiovisual devices, of which not more than one audiovisual device is located in any 1 room, and no such audiovisual device has a diagonal screen size greater than 55 inches, and any audio portion of the performance or display is communicated by means of a total of not more than 6 loudspeakers, of which not more than 4 loudspeakers are located in any 1 room or adjoining outdoor space;

This law is such a joke especially today with people having new giant TV’s I guess the friend who I helped install a new 71″ Samsung DLP tv is probably going to be breaking this joke of a law.


On a side note the blog has been updated to WordPress 2.1

Small Update

I know it has been a long time sense I have last updated the blog.  I have had a lot that has been going on.  It is nice to finally have one semester at UNL done.  Last weekend I had the wonderful opportunity to watch the Nebraska Volleyball team win the National Championship in Omaha.  It was an amazing sight.  I have some photos that I took of the event and I will hopefully post these tomorrow.


I ran across the flickr photogroup called Clone Meets Clone and it is a gallery of people that have done multiplicity type of photos. I decided to try one this afternoon and this is what I came up with.

Click on the picture to see a larger version.
This is fun to do and to make.  Look for more multiplicity shots soon.

Website Status Update

The website has been moved over to the new server. I am still in the process of getting everything to work again. Expect to see some changes in the coming weeks especially with the photoblog. I have also bought a new website and domain name. The website is currently very basic but I am working on ideas for a site and logo. I wanted to say thanks to Jeff for all of the help with moving the website. I could not have done it with out you man. His blog is

Here is a quick test of a new plug in and a photo from the the Nebraska VS Missouri football game last weekend.

Website Status

My web hosting for this site expires November 2.  Sometime before then I hope to be able to transfer the site to a new host.  If the site is down when you come to visit it next please check back soon.